returning two laptops today, the wireless doesnt work out of the box and even with drive update fails, unacceptable— terrence pietrondi (@tepietrondi) January 5, 2012
Before we did, I tried a wireless network signal extender because we though the issue was isolated to one area of the house, it wasn't, the laptops would lose connection when about 15 feet away from the router.
I also tried this homemade wireless signal extender, didn't help (but fun to make):
I updated the laptop wireless drives, no help. My sister sat on the phone with support, no help, they told her to reboot the router, please.
I have no idea what the root issue was, but I didn't care. There is no reason any device shouldn't "just work" out of the box when attaching to a router, it's 2012. When we returned the laptops, the looks I got from the salesman, the return guy and his manager were all the same, "what are you an idiot?". I wanted to punch everyone, but I didn't.
Regardless of my rant, I wanted to share the links and details in case anyone else was searching, I found a few threads online of people having similar issues with the same machine and wireless hardware.